Payment Mandate

A Payment Mandate is an authorization that allows us to debit your account automatically for recurring payments. It ensures that your transactions are processed securely and without requiring you to manually approve each payment. Direct debit method will be used as the payment method.

1. View existing mandates

   • See a list of all your active and inactive payment mandates.

   • Details include mandate reference, account, start date, status, and limits.

2. Create a new mandate

   • Set up a new authorization for recurring payments.

   • Choose payment method (bank account, card, or e-wallet).

   • Define amount limits and validity period.

3. Manage mandates

   • Pause or cancel mandates.

   • Update payment details if your card/account has changed.

4. Track status

   • Check whether a mandate is pending, active, expired, or revoked.

   • Monitor when a mandate was last used for payment.