Virtual Accounts
Virtual Accounts
A Virtual Account (VA) is a unique account number generated for a specific customer, transaction, or invoice.
It allows merchants to:
Separate incoming funds
Simplify settlement management
Reduce manual payment matching
A Virtual Account is not a physical bank account. It is a system-generated identifier mapped to your designated settlement account.
Virtual Accounts
Funds can be separated into different virtual accounts for better financial management:
Main – Account for settlement purpose.
Credit – Used for credit-related transactions.
Default (Virtual) – A virtual account used for system-defined settlements. You can create multiple virtual to separate your form collection earning.
Overview
The Virtual Account Overview page provides a summary of your selected virtual account, including balance, bank mapping, and settlement configuration.
This page allows merchants to monitor incoming funds before settlement to their designated bank account.
1. Current Balance
Displays the total available balance inside this virtual account.
Example: RM0.00
This represents funds that have been received but not yet settled. You may view the settlement breakdown if there is pending settlement. Negative amount of settlement will be automatically on hold.
2. Payable Amount
Shows the amount eligible for transfer to the registered settlement bank account.
This may exclude:
Pending transactions
Processing fees
On-hold amounts
Account Information
Below the balance section, detailed account configuration is displayed.
Name
Internal name of the virtual account
UUID
System-generated unique identifier
Account Number
The internal virtual account number
Balance
Current available balance
Status
Indicates whether the account is Active / Suspended / Closed
Bank
The linked settlement bank account
Transfer Mode
Defines how funds will be settled
Description
Optional internal note
Bank Mapping
The Bank field shows the designated settlement account.
Example:
BANK RAKYAT – 15146335221
This means:
Funds collected into this virtual account
Will be transferred to the linked Maybank account
Transfer Mode
Auto
Funds are automatically transferred to main account for settlement purpose.
Manual
Merchant must manually trigger payout. The settlement account bank can be set in the virtual account or main account.
Reports
The Reports feature allows you to view detailed transaction and account activity summaries. Reports can be used for:
Financial auditing
Monitoring collections across different virtual accounts
To download Virtual Account Report:
Click the virtual account card in the account page.
Select the statement that you want to view. It can be Daily or Monthly.
Download or export the report for further analysis.
Reports help ensure transparency and provide merchants with clear insights into their financial activity.
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