# Virtual Accounts

## Virtual Accounts

A **Virtual Account (VA)** is a unique account number generated for a specific customer, transaction, or invoice.

It allows merchants to:

* Separate incoming funds
* Simplify settlement management
* Reduce manual payment matching

> A Virtual Account is **not a physical bank account**.\
> It is a system-generated identifier mapped to your designated settlement account.

#### Virtual Accounts

Funds can be separated into different virtual accounts for better financial management:

* **Main** – Account for settlement purpose.
* **Credit** – Used for credit-related transactions.
* **Default (Virtual)** – A virtual account used for system-defined settlements. You can create multiple virtual to separate your form collection earning.&#x20;

***

## Overview

The **Virtual Account Overview** page provides a summary of your selected virtual account, including balance, bank mapping, and settlement configuration.

This page allows merchants to monitor incoming funds before settlement to their designated bank account.

#### 1. Current Balance

Displays the total available balance inside this virtual account.

> Example: RM0.00

This represents funds that have been received but not yet settled. You may view the settlement breakdown if there is pending settlement. Negative amount of settlement will be automatically on hold.

#### 2. Payable Amount

Shows the amount eligible for transfer to the registered settlement bank account.

This may exclude:

* Pending transactions
* Processing fees
* On-hold amounts

## Account Information

Below the balance section, detailed account configuration is displayed.

| Field              | Description                                                  |
| ------------------ | ------------------------------------------------------------ |
| **Name**           | Internal name of the virtual account                         |
| **UUID**           | System-generated unique identifier                           |
| **Account Number** | The internal virtual account number                          |
| **Balance**        | Current available balance                                    |
| **Status**         | Indicates whether the account is Active / Suspended / Closed |
| **Bank**           | The linked settlement bank account                           |
| **Transfer Mode**  | Defines how funds will be settled                            |
| **Description**    | Optional internal note                                       |

### Bank Mapping

The **Bank** field shows the designated settlement account.

Example:

> BANK RAKYAT – 15146335221

This means:

* Funds collected into this virtual account
* Will be transferred to the linked Maybank account

### Transfer Mode

| Mode       | Description                                                                                                           |
| ---------- | --------------------------------------------------------------------------------------------------------------------- |
| **Auto**   | Funds are automatically transferred to main account for settlement purpose.                                           |
| **Manual** | Merchant must manually trigger payout. The settlement account bank can be set in the virtual account or main account. |

<figure><img src="https://1105435092-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZuF993dhcUZhblXrvmag%2Fuploads%2FMteb0ZWvsJgx59QMT6EN%2Fimage.png?alt=media&#x26;token=6cde62d8-107c-4b89-b399-58b7ed561e70" alt=""><figcaption></figcaption></figure>

***

## Reports

The **Reports** feature allows you to view detailed transaction and account activity summaries. Reports can be used for:

* Financial auditing
* Monitoring collections across different virtual accounts

To download **Virtual Account Report**:

1. Click the virtual account card in the account page.
2. Select the statement that you want to view. It can be **Daily** or **Monthly**.
3. Download or export the report for further analysis.

<figure><img src="https://1105435092-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZuF993dhcUZhblXrvmag%2Fuploads%2FQmiGYQphc1UZF2tuTlyY%2Fimage.png?alt=media&#x26;token=4bdfbf01-2970-46c7-83b7-3b8d22deead7" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Reports help ensure transparency and provide merchants with clear insights into their financial activity.
{% endhint %}
